Purchase

Purchase Orders and Payment

We accept purchase orders; we will generate an invoice for you. Invoices may be paid via wire transfer, Electronic Funds Transfers, checks drawn on US banks, or checks issued in US dollars.

Purchase orders that are e-mailed to us or that are scanned and sent electronically are desired, but we also accept purchase orders via good old fashioned snail mail.

Ithicos Solutions LLC
1315 Wentwood Drive
Colorado Springs, CO 80919
Phone: (415) 683-6158
E-mail: support@ithicos.com

Note that we no longer accept faxes.

If you require a United States W-9 form, please e-mail us at support@ithicos.com and we can send you a copy electronically.

Payment via Wire Transfers

We accept payment via wire transfers. This is sometimes the most convenient way to make an international payment. We expect that your company will pay the cost to initiate the wire transfer (usually $20 - $25) and that you will notify us of the date and time as well as the amount for which the wire transfer was initiated. This helps to make sure that we track the purchase and credit it to your account. Please have someone from your accounting department contact us for wire transfer information at support@ithicos.com.

Terms and Conditions

Our payment terms (unless negotiated previously) is Net/30. Term starts on the date we send you an invoice.

License Key and Software Delivery

License keys are delivered via e-mail. Software is only delivered electronically via download from our Downloads page.

We strive to deliver license keys as soon as we get the purchase notification, but usually (worst case) are able to deliver them within 24 hours. The software is fully functional in evaluation mode, though, and you can add the license key later. We are based in Honolulu, Hawaii (-10 hours GMT) and Colorado Springs, CO.

Tax and Company Information

If your company requires tax documents, such as a United States W-9 form or United States Federal EIN number, we can easily provide that information; e-mail support@ithicos.com . Ithicos Solutions LLC is a member managed, limited liability corporation that is incorporated and based in Honolulu, Hawaii. We are solely located within the United States. Please advise us at the time of purchase if you have excise or value added taxes (VAT) that must be included or if special paperwork must be submitted. We reserve the right to add charges to your purchase to cover these special costs. Official company contact information is as follows:

Ithicos Solutions LLC
1315 Wentwood Drive
Colorado Springs, CO 80919
Phone: (415) 683-6158

Licensing

For most customers, pricing is straight forward; there are no “per user” costs associated with our software. Best of all, no sales people calling you. All pricing is in US dollars. When products are purchased at the same time, a bundle discount is given.

Note that pricing is valid for credit card purchases and may not reflect taxes applied by your specific countries. If your country requires that you deduct taxes prior to paying an invoice, please contact us for a quote.

Directory Update, Directory Manager, Directory Password, and Directory Update - Resource Domain are licensed on a per-domain basis. You need a license key for *each* domain in which you have user accounts that will use the software.

Directory Search is licensed on a per-forest basis. You need a single license for your entire forest.

When you purchase software, we need your company/organization name and the DNS domain name of your Active Directory domain in order to generate a license key for you.

Perpetual Licensing

Our software license is a perpetual use license. You can continue to use the software as long as you wish to use it. Annual software maintenance and support is not required in order to continue to use the software. We do, however, urge you to keep current on software maintenance, but it is not required. Note that if you require updates or new versions after your support has expired you must pay your software maintenance from the point at which it expired until one year in the future.

End User License Agreements

End User License Agreements (EULAs), also known as Software License Agreements, for each software package can be found here:

• Directory Update Software License Agreement
• Directory Manager Standard Software License Agreement
• Directory Manager Advanced Software License Agreement
• Directory Password Software License Agreement
• Directory Search Software License Agreement

Multi-Tier Products Families

Our philosophy from the beginning has been to create cost-effective software products than a "one-size-fits-all" software package. We do have some software products that are multiple tiers. Though we treat it as a separate product, Directory Password is essentially an add-on product for Directory Update. Our newest product, Directory Manager Advanced builds on the functionality of Directory Manager, but is priced differently than the basic Directory Manager software package in order to allow our customers to purchase software more focused towards their needs.

Volume Discounts and Site Licenses

Site licenses and discounts are available for customers with more than five or more Active Directory domains in their organization. For more information and volume pricing, contact support@ithicos.com.

Annual Support and Maintenance

Changes to browsers, the .NET Framework, and server operating systems may require updating your software. We urge our customers to keep their software maintenance and support current. As long as your maintenance is current, you are eligible to upgrade to the newest version of any software you own.

All software including custom developed solutions includes support and updates for one year after purchase. Annual maintenance and support is available for additional years of support. Our annual support and maintenance plan is very similar to most software businesses in the industry.

One year of support and software maintenance is included with the purchase of the product. Additional years of support can be purchased for approximately 25% of the current cost of the software. Support must remain current; if you fall behind in support you must purchase support from the point at which it expired.

To remain on software support, there are several key things you must know:

• Annual maintenance and support costs are between 20% and 30% of the current cost of the software.

• Support must remain current. If your support expires, you must purchase support starting from the expiration date.

• For customers that have annual support, if problems arise with older versions of the software, we will usually ask you to upgrade to a newer version.

• Support does not include customer-side customization to files such as regular expressions, style sheets, scripts, or ASP.NET files.

  Support does not include installation services, migration assistance, or system consulting.

• New versions of our software generally require new license keys. Contact support to request new license keys.

Help Us Keep In Touch With You

Support notifications are sent out via e-mail between one and two months prior to expiration. New product notifications or newsletters are sent out about once per year. They are sent to the contacts that we have for your company. We find about 20% of our company contacts become invalid every 12 months. We recommend setting up an alias on your e-mail system, such as Software.Licensing@acme.com or IT.Support@acme.com that can receive notifications rather than using individual mailboxes.

Consolidating or Aligning Maintenance Due With Your Accounting Year

Many customers prefer to have their software maintenance expire on specific dates that may align with their accounting or fiscal years. Other customers make multiple purchases but would like to align maintenance dates. The software maintenance typically expires based on the original purchase date but we can pro-rate maintenance costs such that they expire whenever you wish them to. Please ask if you want a quote that is aligned to a fiscal year or a specific expiration date.

Two Year Support Increments?

We ask our customers to renew support and maintenance in increments of two years. Since most of our software packages are fairly low cost, the annual support cost is also very low. For some software packages, the support might be as low as US$90.00 per year. Accounting and processing costs on your side as well as ours will often exceed the cost of the actual purchase. To make things more efficient for everyone, we renew in increments of two years to reduce paperwork and processing costs. If your organization does not allow for two year maintenance agreements, contact us. Software maintenance in increments of one year are quite a bit more costly than two year purchases (averaged for per year cost.)

Transferring Licenses to Different Domains

Migrations, mergers, transitions, and consolidations are a way of life in Information Technology. Your license keys are tied to a specific Active Directory domain, however if your software maintenance is up-to-date we will issue you a new license key for the new domain.

Contact our support alias (support@ithicos.com) and provide us your old DNS domain name. We will transfer your license to the new domain, but no further licenses can be issued to the old domain.

Don't know what you own?

If you don't know which software packages you purchased or when your software expired, please contact our support alias. Let us know your company name and the DNS domain name of your Active Directory domains. We can look up the information and provide it to you.

Changing to different products?

Some customers discover that the product they purchased is not the best solution for their end users. If you wish to update to a more expensive software product, please contact (sales@ithicos.com). We will work with you to provide an upgrade price rather so that you do not have to purchase new software from scratch.

Software Maintenance and Technical Support Agreement

The default Software Maintenance and Technical Support Agreement defines Ithicos Solutions LLC's support obligation and level of response as well as the customer's obligations associated with software support. This agreement remains in effect for all customers covered by software support unless a separate agreement is executed. Customer agrees to pay all legal costs associated with a non-standard software support agreement.