Why we collect information
We collect information because it helps us to deliver the level of customer service that our customers expect. It enables us to provide convenient access to our products and services and to focus on categories of greatest interest to already existing customers. In addition, information helps us to keep our customers posted on the latest product announcements, software updates, marketing information, special offers, surveys, and events that they may like to hear about.
What information do we collect and how do we use it
There are a number of situations in which your information may help us to provide you with better products and service. For example:
We may ask for your information when you are discussing a service issue on the phone with Ithicos Support LLC, downloading a software update, participating in an online surveys, registering your products, or purchasing a product.
We also collect information for market research purposes — such as your occupation and where you use Ithicos Solutions LLC products— to gain a better understanding of our customers.
We collect information regarding customer activities on our website such as page views, entrance pages, and most visited pages. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Ithicos Solutions LLC's product offerings.
Publicly displayed information is public
If you use a bulletin board or chat room on an Ithicos Solutions LLC website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Ithicos Solutions LLC is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Ithicos Solutions will collect that information from your interaction and the information will become publicly available. We will do our best to ensure that your company or contact information is not divulged without your approval.
When we disclose your information
Ithicos Solutions LLC takes your privacy seriously. Under no circumstances does Ithicos Solutions LLC does not sell or rent your contact information to other marketers.
Within the Ithicos Solutions LLC Group
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for Ithicos Solutions LLC to make certain information about you available to companies that Ithicos Solutions LLC has a strategic relationship with or that perform work for Ithicos Solutions LLC to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, provide license keys, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your information in accordance with Ithicos Solutions LLC's policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Ithicos Solutions website. We retain the right to disclose non-personally identifying demographic and summary information of the type used for statistical analysis by the Department of Labor and industry organizations. Such information will not intentionally expose any of our customers to undesired solicitations by third-party marketers without their permission.
We may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. We will not disclose your private information unless compelled by government order.
How we protect your personal information
Ithicos Solutions LLC takes precautions — including administrative, technical, and physical measures — to safeguard your company and personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Ithicos Solutions LLC Online Payment Store is hosted by PayPal, Inc. Transactions for Ithicos products purchased through the PayPal site are covered independently by PayPal's Policies. Ithicos Solutions LLC recommends that customers us an SSL-enabled browser such as Firefox, Chrome, or Internet Explorer. Doing so when connected to a secured site protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
Ithicos Solutions LLC does not knowingly do business with or collect information from children under 18. If a minor submits information to Ithicos Solutions LLC and we learn of it, we will attempt to delete the information as soon as possible.
Cookies and other technologies
For example, knowing your first name lets us welcome you with a greeting the next time you visit the Ithicos Solutions LLC Online Store. Information such as your country and language helps us to provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products and provide you with customer service.
Cookies can be disabled, at the user's discretion, within most modern web browsers. Please see your browser's help feature for instructions on how to do this. Please note that certain features of the Ithicos Solutions LLC website will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, geo-location, date/time stamp, requeting URL, and click stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track collective users’ movements around the site and to gather demographic information about our user base as a whole. Ithicos Solutions LLC will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Ithicos Solutions LLC website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our direct customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in any email that you receive from us. Alternatively, some modern web browsers allow for html features to be disabled as a preference option.
In addition we may use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure web site effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read such as plain text or HTML. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers.
Ithicos Solutions commitment to your privacy
Ithicos Solutions LLC takes protecting your privacy seriously. To make sure your personal information is secure, we communicate these guidelines to Ithicos Solutions LLC managers and employees and strictly enforce privacy safeguards within the company. In addition, Ithicos Solutions LLC ownership and management supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.
Ithicos Solutions LLC abides by the safe harbor framework set forth by the United States Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the U.S. Department of Commerce Safe Harbor Program.