Contact Us

Here is how you can get in touch with our team for technical support, sales, or general questions.

Email Support View Documentation
Technical Support support@ithicos.com
Mailing Address Ithicos Solutions LLC
1315 Wentwood Drive
Colorado Springs, CO 80919
Phone (415) 683-6158

Contacting Us

We try to reply to e-mail and telephone messages the same day that we receive them, but certainly within a 24-hour time-frame. We are located in Colorado Springs, Colorado (-7GMT).

Please keep in mind that we are a small company. In exchange for your patience, we can keep our prices low and your technical support questions will be handled by a real systems engineer or programmer rather than someone reading a script.

Contacting Us For Support

We have tried hard to make sure most common questions are answered on our website or somewhere in our Documentation and FAQs.

Our most common technical support incidents are related to missing prerequisites, problems related to IIS application pools, or problems related to the service/proxy account.

However, you are always welcome to contact support if you cannot resolve an issue. We find that 95% of all issues are quickly resolved via one or two e-mails. When you contact us, please submit a support request via email first. Here is some helpful information to provide:

Checklist for Technical Support Requests:
  1. The product you are using and the version (e.g., Directory Manager 3.2).
  2. Server operating system version (e.g., Windows Server 2022).
  3. Did the software ever work? If so, what has changed?
  4. Have you verified that the prerequisites on the product's requirements page have been met?
  5. Have you applied the most recent Windows/Microsoft critical and recommended updates to your IIS server?
  6. What other web applications are running on the same IIS server?
  7. From the IIS server console, open a web browser to http://localhost/directoryupdate (for example). Are you seeing any errors?
  8. Attach your XML configuration files if applicable.
  9. Provide a screenshot of any error messages or unexpected behavior.

Feedback and Suggestions

Our software is customer-driven; many of our current features started as an idea from a customer or potential customer. We would love to hear from you. If you have an idea or suggestion for a feature, please let us know at support@ithicos.com.

About Ithicos Solutions

Ithicos Solutions LLC is a registered Microsoft Partner operating out of Colorado Springs, Colorado, with roots in Honolulu, Hawaii. The company was founded as an organization dedicated to the development, sales, and support of tools originally created as part of an Active Directory consulting engagement.

Our mission is to enable IT departments to empower their end users through intuitive, web-based self-service tools that improve data accuracy and eliminate unnecessary Helpdesk ticket overhead.

About Our Team

Jim McBee

Jim McBee

Managing Member

Jim handles software activation, business administration, and front-line Active Directory technical support. He has extensive consulting experience in Exchange Server and Active Directory, was an Exchange Server MVP since 2001, and has authored numerous technical books including the Mastering Exchange Server series.

Matt Suriya

Matt Suriya

Lead Architect

Matt holds a Master's Degree in Computer Science from the University of Hawaii specializing in user interface design. He oversees overall software architecture, quality assurance, and release engineering for all Ithicos product lines.

Frequently Asked Questions

Here are answers to the questions we receive most frequently. For specific configuration details, please see our Documentation section.

Ithicos Solutions is a software firm specializing in web-based Active Directory tools. Founded by experienced system engineers, we are purely a technical engineering team focused on creating simple, affordable, and practical solutions without aggressive sales tactics.

Our company telephone number is (415) 683-6158. While we answer when available, e-mail (support@ithicos.com) is typically the fastest way to reach a software engineer for technical assistance or sales questions.

Yes. Our applications run on-premises on your IIS server to update your local Active Directory domain. When synchronized using Microsoft Entra Connect (formerly Azure AD Connect), any updates made via our tools replicate seamlessly to Microsoft 365.

Our applications run on 64-bit Windows Server editions including Windows Server 2016, 2019, and 2022 running IIS (8.5 or 10) and .NET Framework 4.8.

Your software license is perpetual and will continue working indefinitely. Annual maintenance renewal is optional and allows you to receive technical support and access to new feature releases.
Last Review: July 2026 Back to Top